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Quality management in the service industry /

Stebbing, Lionel, 1930-

Quality management in the service industry / Lionel Stebbing. - New York : Ellis Horwood, c1990 [Reprinted 1994]. - 178 p. ; ill. ; 24 cm. - Ellis Horwood series in applied science and industrial technology .

Includes bibliographical references (p. [174]-175) and index.

ISBN: 0137472633 (pbk.) 9780137472635

LCCN: 95209569

Subjects--Topical Terms:
Service industries--Management.

LC Class. No.: HD9980.5 / .S75 1994

Dewey Class. No.: 658

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