Customer service on the Internet :
Sterne, Jim, 1955-
Customer service on the Internet : building relationships, increasing loyalty, and staying competitive / Jim Sterne. - 2nd ed. - New York : John Wiley, 2000. - xvi, 351 p. : ill. ; 24 cm.
Includes index.
0471382582 (pbk. : alk. paper) 0471382582
00028213
Customer services--Communication systems.
Internet marketing.
World Wide Web.
Internet.
658.81202854678
Customer service on the Internet : building relationships, increasing loyalty, and staying competitive / Jim Sterne. - 2nd ed. - New York : John Wiley, 2000. - xvi, 351 p. : ill. ; 24 cm.
Includes index.
0471382582 (pbk. : alk. paper) 0471382582
00028213
Customer services--Communication systems.
Internet marketing.
World Wide Web.
Internet.
658.81202854678