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Total quality service :

Stamatis, D. H., 1947-

Total quality service : principles, practices, and implementation / D.H. Stamatis. - Delray Beach, FL : St. Lucie Press, c1996. - xvi, 318 p : ill. ; 24 cm.

Includes bibliographical references (p. 298-306) and index.

ISBN: 1884015832 (alk. paper)

LCCN: 94046634

Subjects--Topical Terms:
Customer services--Quality control.

Dewey Class. No.: 658.812

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