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Best practices for transportation agency use of social media / edited by Susan Bregman, Kari Edison Watkins, PhD.

Contributor(s): Material type: TextTextPublisher: Boca Raton, FL : CRC Press, [2014]Description: 1 online resource : text file, PDFContent type:
  • text
Media type:
  • computer
Carrier type:
  • online resource
ISBN:
  • 9781466568617 (ebook : PDF)
Subject(s): Genre/Form: Additional physical formats: Print version:: No titleOnline resources: Available additional physical forms:
  • Also available in print format.
Contents:
1. Introduction -- 2. It's a social world / Susan Bregman -- 3. Fish heads and haiku : voices from the field / Susan Bregman -- 4. Using social media to connect with customers and community -- 5. Learning from customers and community -- 6. Agency considerations and policies -- 7. Tying it all together / Kari Edison Watkins.
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Includes bibliographical references and index.

1. Introduction -- 2. It's a social world / Susan Bregman -- 3. Fish heads and haiku : voices from the field / Susan Bregman -- 4. Using social media to connect with customers and community -- 5. Learning from customers and community -- 6. Agency considerations and policies -- 7. Tying it all together / Kari Edison Watkins.

Also available in print format.

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Khulna University of Engineering & Technology

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