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Customer service on the Internet : building relationships, increasing loyalty, and staying competitive / Jim Sterne.

By: Sterne, Jim, 1955-.
Material type: materialTypeLabelBookPublisher: New York : John Wiley, 2000Edition: 2nd ed.Description: xvi, 351 p. : ill. ; 24 cm.ISBN: 0471382582 (pbk. : alk. paper); 0471382582.Subject(s): Customer services -- Communication systems | Internet marketing | World Wide Web | InternetDDC classification: 658.81202854678
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Item type Current location Call number Copy number Status Date due Barcode Item holds
Books Books Central Library, KUET
Fiction
658.81202854678 STE (Browse shelf) 1 Available 3010032493
Total holds: 0

Includes index.

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