TY  - BOOK
AU  - Bregman,Susan
AU  - Watkins,Kari Edison
TI  - Best practices for transportation agency use of social media
SN  - 9781466568617 (ebook : PDF)
PY  - 2014///]
CY  - Boca Raton, FL
PB  - CRC Press
KW  - Transportation agencies
KW  - Customer services
KW  - United States
KW  - Public relations
KW  - Social media
KW  - Internet in public administration
KW  - Electronic books
KW  - lcsh
N1  - Includes bibliographical references and index; 1. Introduction -- 2. It's a social world / Susan Bregman -- 3. Fish heads and haiku : voices from the field / Susan Bregman -- 4. Using social media to connect with customers and community -- 5. Learning from customers and community -- 6. Agency considerations and policies -- 7. Tying it all together / Kari Edison Watkins; Also available in print format
UR  - http://marc.crcnetbase.com/isbn/9781466568617
ER  -