TY  - BOOK
AU  - Besterfield,Dale H.
TI  - Total quality management
SN  - 9788177584127
U1  - 658.4013 21
PY  - 2008/// [reprinted 2003]
CY  - Upper Saddle River, N.J., New Delhi
PB  - Prentice Hall, Dorling Kindersley (India) Pvt. Ltd.
KW  - Total quality management
N1  - Includes bibliographical references and index
ER  -