TY  - BOOK
AU  - Janakiraman,B.
AU  - Gopal,R.K.
TI  - Total quality management: Text and cases 
SN  - 8120329953
U1  - 658.562 21
PY  - 2006///
CY  - New Delhi
PB  - Prentice-Hall of India
KW  - Total quality management
N1  - Includes bibliographical references and index
ER  -