TY  - BOOK
AU  - Stebbing,Lionel
TI  - Quality management in the service industry
T2  - Ellis Horwood series in applied science and industrial technology
SN  - 0137472633 (pbk.)
AV  - HD9980.5 .S75 1994
U1  - 658 20
PY  - 1990/// [Reprinted 1994]
CY  - New York
PB  - Ellis Horwood
KW  - Service industries
KW  - Management
N1  - Includes bibliographical references (p. [174]-175) and index
ER  -