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	1.	Statistical methods in customer relationship management / V. Kumar, J. Andrew Petersen. by Kumar, V, 1957- Petersen, J. Andrew Material type: Text; Format: available online ; Literary form: Not fiction Publication details: Chichester, West Sussex, United Kingdom : Wiley, 2012 Online access: Wiley Online Library Availability: No items available. Add to cart (remove)
	2.	Chief customer officer 2.0 : how to build your customer-driven growth engine / Jeanne Bliss. by Bliss, Jeanne Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Hoboken, New Jersey : John Wiley & Sons, Inc., [2015] Online access: Wiley Online Library Availability: No items available. Add to cart (remove)

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