Best practices for transportation agency use of social media / edited by Susan Bregman, Kari Edison Watkins, PhD.
Material type: TextPublisher: Boca Raton, FL : CRC Press, [2014]Description: 1 online resource : text file, PDFContent type:- text
- computer
- online resource
- 9781466568617 (ebook : PDF)
- Also available in print format.
Includes bibliographical references and index.
1. Introduction -- 2. It's a social world / Susan Bregman -- 3. Fish heads and haiku : voices from the field / Susan Bregman -- 4. Using social media to connect with customers and community -- 5. Learning from customers and community -- 6. Agency considerations and policies -- 7. Tying it all together / Kari Edison Watkins.
Also available in print format.
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