| 000 | 01848nam a2200385Ii 4500 | ||
|---|---|---|---|
| 001 | CRC0KE21218PDF | ||
| 003 | FlBoTFG | ||
| 005 | 20171224123341.0 | ||
| 006 | m|||||o||d|||||||| | ||
| 007 | cr|||| | ||
| 008 | 131025s2014 fluad ob 001 0 eng d | ||
| 020 | _a9781466568617 (ebook : PDF) | ||
| 040 |
_aFlBoTFG _beng _cFlBoTFG _erda |
||
| 043 | _an-us--- | ||
| 090 |
_aHE203 _b.B45 2014 |
||
| 092 |
_a354.7623802854678 _bB561 |
||
| 245 | 0 | 0 |
_aBest practices for transportation agency use of social media / _cedited by Susan Bregman, Kari Edison Watkins, PhD. |
| 264 | 1 |
_aBoca Raton, FL : _bCRC Press, _c[2014] |
|
| 300 |
_a1 online resource : _btext file, PDF |
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| 336 |
_atext _2rdacontent |
||
| 337 |
_acomputer _2rdamedia |
||
| 338 |
_aonline resource _2rdacarrier |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 505 | 0 | _a1. Introduction -- 2. It's a social world / Susan Bregman -- 3. Fish heads and haiku : voices from the field / Susan Bregman -- 4. Using social media to connect with customers and community -- 5. Learning from customers and community -- 6. Agency considerations and policies -- 7. Tying it all together / Kari Edison Watkins. | |
| 530 | _aAlso available in print format. | ||
| 650 | 0 |
_aTransportation agencies _xCustomer services _zUnited States. |
|
| 650 | 0 |
_aTransportation agencies _xPublic relations _zPublic relations. |
|
| 650 | 0 |
_aSocial media _zUnited States. |
|
| 650 | 0 |
_aInternet in public administration _zUnited States. |
|
| 655 | 7 |
_aElectronic books. _2lcsh |
|
| 700 | 1 |
_aBregman, Susan, _eeditor. |
|
| 700 | 1 |
_aWatkins, Kari Edison, _eeditor. |
|
| 776 | 0 | 8 |
_iPrint version: _z9781466568600 (hardback : alk. paper) |
| 856 | 4 | 0 |
_uhttp://marc.crcnetbase.com/isbn/9781466568617 _qapplication/PDF _zDistributed by publisher. Purchase or institutional license may be required for access. |
| 999 |
_c14773 _d14773 |
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