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_aHD9980.5 _b.S75 1994 |
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_aStebbing, Lionel, _d1930- _97814 |
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_aQuality management in the service industry / _cLionel Stebbing. |
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_aNew York : _bEllis Horwood, _cc1990 [Reprinted 1994]. |
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_a178 p. ; _bill. ; _c24 cm. |
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| 490 | 0 | _aEllis Horwood series in applied science and industrial technology | |
| 504 | _aIncludes bibliographical references (p. [174]-175) and index. | ||
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_aService industries _xManagement. _96348 |
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